Shipping policy

Where we ship

We ship to these European countries: Austria, Belgium, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden, plus the United Kingdom, Switzerland and Norway. Bulgaria and Lithuania are not available yet.

Who ships

Orders are prepared and shipped by our supply partner from its warehouses. Each product page shows where the item ships from: “Ships from EU warehouse” for items dispatched from within the EU (we only use that label when the supplier confirms EU stock for that item), or “Ships from our international warehouse” for items dispatched from outside the EU. The seller of record is MundoLane. Contact: support@mivora.club. MundoLane online store · mivora.club

Cost

Shipping to most destinations is included in the price shown. If supplier freight to your country would otherwise fall below our margin floor, a shipping surcharge is added. It is shown clearly in the cart and at checkout before you pay. A few items cannot be sent to every country; that is also shown in the cart before you pay.

Delivery time

Estimated delivery is typically 8–20 days after your payment is confirmed (dispatch included), with tracking (CJPacket or similar tracked service), and varies by item and country. The window per destination on each product page is the transit time after dispatch. These are estimates, not guarantees, and parcels can take longer, so we cannot promise delivery by a given date (including Christmas). We will email you tracking details when the parcel has shipped.

Import VAT and fees

For orders shipped from outside the EU, or delivered to destinations outside the EU (such as the UK, Switzerland or Norway), local import VAT, duties or fees may apply on delivery and are paid by the recipient.

Late, lost or damaged parcels

If your parcel has not arrived within the estimated time, is lost, arrives damaged or is not the item you ordered, write to support@mivora.club with your order number (and a photo if damaged). We will arrange a replacement or a refund. We remain responsible to you as the seller; this does not affect your statutory rights.