Returns & refunds

14-day right of withdrawal (EU consumers)

You may withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you (or a third party you name, other than the carrier) take physical possession of the goods.

How to return an item — step by step

1. Tell us within 14 days of receiving the goods. Email support@mivora.club with your order number and a clear statement that you want to withdraw. You may use the model form below, but you do not have to. Send the notice before the 14 days expire.
2. Wait for our confirmation of the return address. We will email you the return address after you notify us. Please do not return goods until you have that address, and do not send them to the supplier's warehouse or to an address in China.
3. Ship the goods back within 14 days of telling us. You pay the direct cost of return shipping (the cost of sending the parcel back to us). This is not a free-returns service. Keep the proof of postage. Pack the item securely, with all accessories you received.
4. Refund. We refund all payments received, including the original standard delivery cost, without undue delay and within 14 days of receiving your withdrawal notice. We may withhold the refund until we have received the goods back or you provide proof you have sent them. We refund to the payment method you used. You are liable only for any loss in value of the goods resulting from handling beyond what is necessary to establish their nature and functioning.

Underwear and lingerie

For hygiene reasons, underwear, lingerie and similar close-to-the-skin items can be returned only if the item is unopened and any hygiene seal is still intact. This does not affect your legal rights if the item is faulty, damaged or not as described.

Faulty, damaged or wrong item

Statutory conformity rights apply: EU law gives at least a 2-year legal guarantee. If the item is faulty, damaged or not as described, contact support@mivora.club with your order number and a photo. We will, at our cost (including return shipping in these cases), replace it or refund you as the law requires.

Model withdrawal form

(Complete and return only if you wish to withdraw from the contract.)

To MundoLane, support@mivora.club:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): ______
Ordered on (*) / received on (*): ______
Name of consumer(s): ______
Address of consumer(s): ______
Signature of consumer(s) (only if notified on paper): ______
Date: ______
(*) Delete as appropriate.